FAQ

1.What Should Do If The Size On The Tag Is Different From What I Ordered ?

The size measurement on our website may be caused by the inconsistency of the supplier's standards. There will be a little difference between the US, European and Asian sizes, plus manual measurement errors. Please carefully measure the size of the clothes. If you have any size problems, you can contact our customer service or handle it yourself according to our return and exchange policy.

2.Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.

3.Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?

New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

4.How Do I Use A Discount Code ?

Our activities will be displayed on the homepage, product details page, and payment interface.If you meet the requirements, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

5.Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

6.Need To Change Something On My Order, How Can I Do That ?

Check the return and exchange policy here>>

7.Is It Safe To Use My Credit Card On The Website ?
Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

8.Was I Charged Twice ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

9.Why Might My Credit Card Be Refused ?

Your credit card may be refused for any of the following reasons:

--The card may have expired. Check that your card is still valid.

--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

10.How Can I Track My Order ?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please note that tracking information may take some time to update after shipment. If you have trouble tracking your order, feel free to contact our Customer Service team for assistance.

11.How Long Will It Take To Receive My Order ?

Delivery times may vary depending on your location, the shipping method selected, and the processing time of your order. You can find more detailed information on our Shipping Policy. Please note that delivery times may be affected by customs clearance, holidays, or unexpected carrier delays.

12.What Is Your Return And Exchange Policy ?

We want you to feel confident about every purchase. If an item doesn't meet your expectations, you may be eligible for a return or exchange according to our policy. Please review our Return & Exchange Policy for eligibility requirements, return instructions, and applicable conditions. Our Customer Service team is also available to help with any questions.

13.Can I Cancel My Order After Placing It ?

If you need to cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request before your order is processed or shipped. However, once an order has entered the shipping process, cancellation may no longer be possible. If your order has already shipped, please refer to our Return & Exchange Policy for available options.

14.How Should I Care For My Lunemuse Clothing ?

To keep your favorite Lunemuse pieces looking their best, we recommend following the care instructions provided on each garment's label. Different fabrics, such as knitwear, linen, satin, and chiffon, may require specific washing and handling methods. For delicate pieces, gentle hand washing or professional cleaning may be recommended. Proper care can help preserve the fabric's texture, shape, and color over time.